McDavid Honda of Frisco Testimonials
Read comments and reviews we have received from McDavid Honda of Frisco Customers.December 28, 2012
Car buying was a pleasant experience at David McDavid
Friendly atmospehere
No pressure sales tactics
Every step was smooth..
Was very easy to talk to the sales person
and the senior managers
My family and friends have bought cars from here
Will love to recommend my various friends,
looking to buy a car
Wish them all the Best for the coming years..
KL
Customer: Kausalya L.
Salesperson: Aaron Koronkiewicz
December 28, 2012
James Smith is THE best salesman I have ever worked with! I will use David McDavid Honda in Frisco TX for all my future car purchases.
Customer: J Luker
Sales Person: James Smith
May 8, 2012
My husband and I came in a couple of months ago looking to purchase a new car. Darren Smith was the salesman that we worked with. He was friendly, down to Earth, not pushy at all and most importantly...he shot straight with us. We purchased a CRV and not even 2 months later, we returned and leased an Accord. Darren listened to what we wanted, what we were able to afford, and helped us through the buying process of both vehicles. I feel completely comfortable in referring friends and family to David McDavid and more specifically, Darren Smith. Thanks so much for making our experiences fun!!!
My husband and I came in a couple of months ago looking to purchase a new car. Darren Smith was the salesman that we worked with. He was friendly, down to Earth, not pushy at all and most importantly...he shot straight with us. We purchased a CRV and not even 2 months later, we returned and leased an Accord. Darren listened to what we wanted, what we were able to afford, and helped us through the buying process of both vehicles. I feel completely comfortable in referring friends and family to David McDavid and more specifically, Darren Smith. Thanks so much for making our experiences fun!!!
Customer: James Meredith
Sales Person: Darren Smith
May 1, 2012
LOVE LOVE LOVE THEM! My husband and I went in to see Alan Cooper, to see if he could help us lower the rate and monthly payment if we purchased a new car from them. From the moment we walked he, we were treated like royalty. David Aldrigde was the salesperson who helped us out and he was very patient with us...we were very specific about what we wanted. He was also very down to earth and funny. Once we finally found what we wanted, we were in and out of there within 45 minutes. There was no haggling, no going back and forth. They knew what we wanted and what we were willing to pay and Alan made it happen. We then went back to get all the paperwork signed with Sam. He greeted us with a big smile and didn't twist our arm to sign up for all the extras. This was the 3rd car we bought from them and will continue to go back. These people are out to help you so if you wanna get a honda, go see them and ask for Alan Cooper, and David Aldredge and have Sam do the financing.
Customer: C.E
Staff: Alan Cooper / David Alldredge
April 30, 2012
The best car buying experience I have ever had. The sales guy, Darren Smith, knew the honda products, financing options and process, inside out. The entire process did not feel like a cat and mouse game. The finance piece was very efficient. There are too many lawyers in this world that produce too much paperwork. She took me through it quickly and efficiently. Sold me some stuff that I wanted and didn't bug me on the ones that I didn't want.
I highly recommend this dealership.
Best car buying experience I have ever had. The sales guy, Darren Smith, knew the Honda products, financing and process, inside out. Would definitely buy from them again.
Customer: Rusell Cowen
Sales Person: Darren Smith
April 30, 2012
I had called and talked to Ian to ask his opinion about a Honda Accord and see what my options were. He was very friendly, straight forward and helpful. I booked an appointment with him via Chris (very friendly/helpful as well and answered a few questions for me) and took it in to get my vehicle serviced. Their waiting center was more than what I was expecting and I was so pleased with the turn around time and the staff I came in contact with. I look forward to continuing my vehicle's maintenance with them.
Customer: Jessica Flores
Service Advisor: Ian Lackley
April 25, 2012
We purchased an Accord. You spoke to us in person on the telephone, then came to our house, this made us feel we were real people, not just an electronic message.
thank you.
LK
Customer: LK
Sales Person: Brent Flood
April 10, 2012
Dealing with Lou Brockman at McDavid Honda of Frisco was a lot of fun. I had a good time, got a great car (a 2012 Honda fit), and bought the car at what I think was a very fair price.
Customer: Lee Thurburn
Sales Person: Lou Brockman
March 29,2012
My husband and I just purchased a new Honda Civic and were very pleased with the stellar customer service. Having purchased cars in the past I didn't want to deal with haggling and being jumped through hoops. They were very attentive to our needs. The process from beginning to end was less than 3 hours!!! This is definitely the place to buy your next car if you want a white glove experience!
Customer: Patrice Withers-Stephen
March 26, 2012
Took my '07 Accord in for a standard maintenance check. My service advisor, Ian Lackey, called to indicate that the rear brakes needed to be replaced. He quoted me a good price and completed all the work as promised. When checking out, the cashier, Jamee Naylor, was particularly helpful with understanding the invoice.
Customer: Charles Carter
Staff: IanLackey &Jamee Naylor
March 21, 2012
My wife and I just bought a new Civic EX from Ermin at McDavid Honda in Frisco, and we are so happy with that decision! You should definitely ask for him if you go shopping there. I'd sent a request for a price on a used car via their website, and within 10 min., Ermin called me and told me about some good deals he had. We went in with a set budget in mind and a narrow range of interests. He offered a great deal on a used car and a fair trade-in on our old one. We left and went to Carmax to see what they'd give for a trade-in, and got the same number! Well, we went back to Honda, but decided to check out the new cars instead. They bumped up the the trade-in and gave us the EX for the LX price--several thousand below MSRP and just slightly over dealer invoice including the add-ons (tinted windows, door jam protector, cargo liner in trunk, etc..)--unbelievable deal! He knew we were serious about getting a car within the next few days, and just made it happen for us that night! Of course we traded numbers back and forth a few times--what responsible consumer and salesperson wouldn't? But there was no pressure at all, and he was friendly and forthright the entire way through. I will definitely continue buying my cars there, though with the quality of Hondas, that won't be too often. BTW, we went to McDavid after having such great service experiences there with our Honda Odyssey that we had purchased before moving to the Dallas area.
Customer: Jeremy
Sales Person: Ermin Komic
March 14, 2012
I have been a customer of David McDavid Honda for over eight years. I currently utilized David McDavid Honda service for ALL of the service of my new Pilot. Paolo Tang is absolutely the best. I love the ownership that he takes of my vehicle. He's very open and honest and extremely forthright about pricing. He tells me what can be done now, what can be done later and what I absolutely should not drive away without having completed.
I really appreciate this type of honesty in a business relationship. I never feel that they are marking up costs.
Since Honda has such a wonderful reputation regarding resell value and quality of construction (I drove my last Honda...a Civic for 12 years), it really is to the dealer's advantage to keep the cars in "tip top" shape.
I've never had a bad experience. The shuttle takes me to nearby locations (i.e. IKEA and Stonebriar Mall) while my car is being serviced and picks me up when the service is complete. That is another huge advantage because I never feel that my entire off day is lost with waiting and waiting and waiting on service. I feel that I'm still able to run errands and complete items from my "to do" list.
If, however, I have to wait, the waiting area is extremely sufficient. Complimentary water, coffee, tea, WiFi, computers, television and even a play area for children are all available for clients. They have really thought of everything to make the experience much more convenient for the customers.
I must admit that I will not take my car anywhere else.
Customer: Dee Wesson
Service Advisor: Paolo Tang
March 5, 2012
David McDavid Honda is Frisco is the only place I will take my Honda Fit. Every person in the service department is friendly and courteous. The last time I was there, they took me out to the service bay. It was immaculate and the young man working on my car was as courteous and friendly as the people up front. I've had my battery secured (I had to install it myself) and a license plate holder replaced just by driving in and asking. I wish I could remember everybody's names because they are all wonderful!
Customer : Cindy Walker
February 27, 2012
Josh Solon did a wonderful job with the transaction. Honestly, I had negotiated a similar deal at another Honda dealership and walked out because I didn't feel comfortable. I feel great about my purchase and wouldn't change a thing. Not only was he great at the time of the transaction, he did a great job on following up to make sure everything was okay afterward. I will be sure to refer my friends to your dealership and Josh.
Thanks,
Heather.
Customer: Heather Hicks
Sales person: Josh Solon
February 25, 2012
Our experience with everybody at the dealership was fantastic! Dave Alldredge went above and beyond the call of duty to make our car shopping experience a great one. Same goes for the rest of the team, the service was outstanding! My wife had a few questions for Brian B. the following day and he was very knowledgeable and helpful, a pleasure to talk to him.
Thank you!
Calin & Dana Todea
Customer: Calin & Dana Todea
Sales person: David Alldredge
February 22, 2012
Last weekend I purchased and traded in my old Honda civic to the new one model 2012. Serghei Medushevski is very professional sales person made the buying experience very different. His knowledge about Honda is extensive. He accompanied me during whole of the process. It was very nice to spend a couple hours in Honda of David McDavid in Frisco.
Customer: Anatoli Shevtsov
Sales person: SergheiMedushevski
February 17, 2012
I chose to buy from this dealership due to the great service my brother received from Alan Cooper and Stephen Oaks. I live in Nashville and have family in Dallas. I decided to buy from David McDavid Honda in Frisco because of the service they had given my brother when buying his two Honda vehicles. I had an excellent experience and they worked to get me into the vehicle I wanted at the payment I could afford.
I would recommend them to anyone who is looking to buy or lease.
Thank you Stephen and Alan for wonderful service!
Customer: Corina Peterson
Staff: Stephen Oaks & Alan Cooper
February 16, 2012
I was looking for a new car, mainly because it was time. I was not happy to be doing this...if your currently looking you know what I'm talking about. Spending all your free time, researching and then walking into dealerships and being schmoosed or worse being treated as if you don't really know what your looking for. I found myself at David McDavid looking to find a car I had seen online and expecting to find the same thing I had seen elsewhere(elsewhere being about 15 different places in the metroplex) Happily I met Eddie I didn't have to wait around, and didn't have to find someone whom looked to busy to help me anyway. He was ready willing and available. AND he listened, being through the drill several times, I told him up front what I wanted and what I expected of him. He listened and did just that. Everyone I came into contact with there was professional and accommodating. While I wouldn't suggest going anywhere without researching first, I would definitively recommend starting at David McDavid. Because you will save yourself time and it will be your last place as well. Truly impressed thanks to Eddie Ashrafi!
Customer: Traci Faubel
Salesperson: Eddie Ashrafi
February 11, 2012
If you go to David McDavid of Frisco, GO SEE BOB!! He is the sweetest old man and is the ONLY reason why I will ever consider going back there if I want to get a new car or am interested. He actually listens to you and is completely understanding, whatever any situation arises. I will NOT talk to anyone else if it is not Mr. Robert Kitner; in fact, I DEMAND that I only see him because he is that awesome. He is the best! I highly recommend going to him and HIM ONLY. I hate car dealerships because to me they are the definition of pushy and intrusive (been there, done that) but he was fantastic and was far from pushy, I can tell you that much. I think that was why I decided to stick with this dealership and this wasn't even on my to-go list and I had not done one bit of research on the place or had even planned on doing so. I test drove my '12 Civic the first night, bought it the second night. I can't vouch for service as I have yet to take it for oil change and a wash but I am sure they are fine too. All the other nay-sayers and negative reviewers I am sure you have your own opinions and that is okay because we are all entitled to them (seriously, average of 3 stars??) but you cannot say anything bad about Bob and his exceptional service. Just a wonderful experience, both my mom and I loved him!
Customer: Lucy Yuan
Salesperson: Bob Kitner
February 9, 2012
Great experience from beginning to end. I usually prefer the opportunity to look around momentarily before being approached by a salesperson, but that night was unexpectingly cold and I was ready to get it done. Sam was "johnny on the spot" with a warm greeting and friendly help. Within a few minutes he pointed out features and prices of the (3) cars I was looking at and took me for a test drive on the one I choose. From there, it was a deal in the making. We purchased certified used and got an "exceptional" and I mean "exceptional" warrant at an outstanding price. Oh, the price of the car and the amount given on our trade in was great too (smile).
Highly recommended dealership and great people to work with. Thanks again Sam for the great service and please give Tony my regards.
Customer: Anonymous
Salesperson: Sam Fields
February 9, 2012
I received a mailer from the dealership. I knew I needed to get my timing belt replaced and the offer was for that and the water pump. Great price and super easy process to drop off and pick-up. They did the work for the price stated, recommended (but did not oversell) additional items, and delivered my car back before the stated time. I worked with Phil Keesse and he was exceptional.
Customer: Kevin Strawbridge
Service Advisor: Phill Keesee
February 7, 2012
My family and I recently purchased a 2011 Ridgeline and couldn't be happier with our decision. We recieved the best customer service from Christ S. We also recieved valuable advice from Adam Rutledge. I have been very satisfied with my new car and look forward to continue being a customer!
Customer: Eladio & Norma Barboza
Staff: Christ Schinabeck / Adam Rutledge
February 7, 2012
Only Honda dealer I take my car to! I cannot say anything but good things about this dealership. There is one person that keeps my service loyal. John Valle ~ he is a person that cares about his customers and take very good care of them. He takes time to listen to what the problem is you are having with your Honda and makes sure he can get it addressed. He always has a smile and that means allot as it shows he likes his job. I want to say I also like Anthony the driver that took me to and from work one day. Very nice guy to chat with on the drive. As long as I can drive it will always be a HONDA.....
Customer: Sherri Jubenville
Service Advisor: John Valle
February 5, 2012
David,
I just wanted to thank you for helping me find the perfect car for me.
It has everything I wanted, and is exactly what I was looking for.
I also thank you for being patient with me and [for] continually working with me for all those months
Thanks,
Laura Rem
Customer: Laura Ream
Salesperson: David Alldredge
February 1, 2012
After researching the new 2012 CRV and deciding that is what I wanted to replace my 2008 CRV with, I started looking for dealership. David McDavid was not only close to my office but from what I had read provided excellent customer service. I have limited time so I started with the Internet listings. Rusty contacted me and offered to help. I met with him and we drove the CRV and the Accord coupe. I absolutely fell in love with the CRV. Rusty was very knowledgeable and most of all patient. I look forward to many years of enjoyment from my CRV and would recommend David McDavid to anyone shopping for a new Honda! Oh, did I mention Mallory? She was awesome as well! thanks for making it super easy
Customer :LaDona Cole
Salesperson: Rusty Hill
January 31, 2012
Rusty is the man!!
I bought a 2012 Accord at David McDavid Honda in Frisco and couldn't be happier! My salesman was Rusty Hill, a fine gentleman who was very patient with me, and did all that he could do to make sure that I bought a car that would suit my needs. All the people that I dealt with were pleasant and professional. From sales to financing, it was truly the best treatment I've ever had at a car dealership. I have recommended them to several friends and family members. Give them a try, I think that you will be pleased.
Customer: Lee Futrell
Salesperson: Rusty Hill
January 31, 2012
They are great especially Matt Kiel. I know that I can trust him he will only fix what is broken. Nordstrom class customer service. I used to drive to Rusty Wallace in Garland to get this kind of service now I can stay in my own back yard. They even took me to get my Hair and Nails done while I waited - Mercedes doesn't even do that. Matt will usually trouble shoot was is wrong with my car over the phone and then we decide if I need to come in. I have never seen service like this ever! I will always buy Honda's from David McDavid - Frisco.....
Customer:Jill Kempa
Service Advisor: Matt Kiel
November 16, 2011
Mr. Mike,
Thanks for your email. I am happy to say that my wife and I did purchase a Honda Pilot form McDavid Honda. We dealt with Mr. Bob Kitner and the car buying process was as painless as I have ever known. Bob took the time to talk with my wife on the phone prior to me coming in and he treated both of us great. I commend Bob for his professionalism we really appreciate the time he took with both of us. Bob and Ali listened to our concerns and also our needs and went to work to find a deal that we could live with.
Thanks,
Customer: Doug E
Salesperson: Bob Kitner
November 24, 2010
Keith,
Thank you for all of your help with getting our car switched over from a
lease to purchase! I get very apprehensive about making large purchases
and when you mentioned it should only take about an hour I thought to
myself well this will be 3-4! To my surprise and with great
satisfaction we were out in a little over an hour! The kids were happy
and we now know where we can go to for our car needs and know it will be
a good experience! Everyone was very helpful! Thanks again!
On a separate note, I did want to see if I could purchase new car mats
(maybe after the holidays when I am done with all the Christmas
shopping). Should I just head over to the service department for those?
Thanks again!
Customer: Anna D
Salesperson: Keith Burr
November 20, 2010
Josh,
We had an awesome experience with you and all of the staff that we came into contact with! I really appreciate how you went the extra mile for us! You totally exceeded our expectations and turned what started out being a horrible car buying experience at the other dealership to an amazing one! You will definitely be our sales rep from now on and all of our extended family will be coming to see you too over the next couple years! Thank you again for everything!
Sincerely,
Marquise
Customer: Marquise
Salesperson: Josh Solon
November 15, 2010
Hi Mike,
I wanted to take a moment to thank the following individuals who helped me in the purchase of my Honda Accord last week:
Lou Brockman, his friendly and honest conversations allowed me to discuss about the different makes and models, take the test drives, learn a lot about what features are part and parcel of each model etc. His openness and passion about Honda cars allowed me to keep asking more and more questions and he would respond in a very patient manner. When I walked in, I did not want to spend more than an hour but it was Lou's effective conversation skills that allowed me to close-in on my chosen car all at one go. Thanks Lou for all the help.
J Kinman, JP stepped in at the right time to help me look at all possible options within my fixed budget. Some of the examples he showed me right from the time the car is manufactured to the time it is delivered to a dealer, the overall costs involved, the recent survey and comparisons of Honda dealers performance in the neighborhood, Honda's performance in comparison to other competitors was very helpful. His commitment and eagerness to close the sale impressed me the most.
Sam Saidzadeh, he explained to me on the finance options, the advantages of buying a new car and how my payments can be more scheduled with a 60 month plan as opposed to a 36 or 48 month plan and offering me the best APR whatever was possible. I was amazed to see Sam's finance acumen, knowledge and speed with which he dealt with me. He is surely the smartest finance guy around.
Rev. Brian Billingsley, for detailing the car perfectly for me and explaining all the technical features (both exterior and interior) was very very helpful. His passion for Honda cars was kind of infectious.
Good luck folks!
Best Regards,
Customer: Srikar M
Salesperson: Lou Brockman
Hi Stephen,
I just love my new car and am very pleased with it! You and Lexx were wonderful to deal with and I have certainly told my friends and family about the very positive and satisfying experience we had with you on Saturday!
Chris attended the new owner workshop tonight and had a very positive experience there as well. We are very excited to continue our relationship with you and the dealership. Most importantly, the level of customer service from the beginning and on has been amazing and that is so hard to come by these days as that seems to have gotten lost in today's times.
Thank you again for a very positive and enjoyable experience.
I believe you deserve a raise... : )
Regards,
Customer: Lisa
Salesperson: Steven Oaks
October 20, 2011
Mr. Burr,
We are very happy with you and we would recommend others to see you regarding a
new vehicle purchase. Thank you for your help in \"sealing the deal." We will
be on the lookout for the evaluation from Honda regarding your performance.
Thanks again,
Customer: Jay W
Salesperson: Keith Burr
October 20, 2010
Mr. Brockman,
The Honda Pilot we purchased is an awesome car and we have been extremely pleased with it for the past year.
We have taken it on a number of trips to Lubbock and even to Washington DC and back this past summer.
It is exactly the car we needed for our family.
Again, I want to express my sincere thanks to the folks at David McDavid for their professionalism and courtesy shown throughout our buying experience. I assure you that is a rarity these days when purchasing a new car, and it is greatly appreciated.
Thank You
Customer: Kevin and Marlene P
Salesperson: Lou Brockman
October 9, 2010
Hello Mark:
I have driven my new Honda CRV for 1 week now and I love it..... But more importantly, I appreciate the time that you spent with me while I was making the decision about
which car to buy. My wife and I were very impressed with the professional courtesy you extended to us and took the time to educate us with all the features that were in the car after we purchased it.
I certainly will highly recommend you to all my friends and family members interested in purchasing a Honda in future.
Thank you and keep up the good work..
Customer: Nasir
Salesperson: Mark Ladd
October 8, 2010
Keith,
This was truly a pleasant experience. You did a outstanding job of making sure that we were happy and that we got the best deal we could.
This is my first time purchasing a vehicle from David Mc David and hopefully it won't be the last. If i had to rate the experience on a 1 to 10 scale,
10 being the best, I would have to rate the whole experience a 10. I would not hesitate to recommend You and David Mc David to my friends.
Again thanks for making this a pleasant experience.
Customer: Joseph M
Salesperson: Keith Burr
October 7, 2010
Thanks Lou. You are the reason why i came back to the dealership three times; it was very pleasant working with you. Hope you made a large commission from the sale yesterday, that is my early Christmas present to you :-)
I look forward to picking up the car.
Customer: Mak
Salesperson: Lou Brockman
From follow up call:
Robert M. was extremely happy with the buying experience he had here with Lexx, JP and Ethan. He had purchased an Accord and Civic. Originally came in to buy only 1 car, but came out with two! I just wanted to take a minute to give you some customer feedback on your Frisco Service Department. He quoted "Lexx was a joy to work with, even got me a hamburger to eat while I was waiting. Ethan had his paperwork ready and I was out of finance in no time. I am a customer for life."
Customer: Robert M.
Salesperson: Lexx Woodard
August 21, 2010
Cliff,
I can't thank you enough for all of your assistance in helping my family find a vehicle that fits our needs. You went above and beyond to meet my needs and the needs of my family; and aid me through the process of buying my first car. You stayed very late, well after the dealership had closed, to finish the sale. This was very important to me because I needed a car for my family. You made everything so smooth and easy, were knowledgeable, friendly, helpful, and caring. You made the experience very personal. You also called the following day to follow-up to make sure that I was satisfied and that meant a lot to me. Because of the experience that you provided to me, I will not only recommend McDavid Honda of Frisco to my friends and family, but visit again for my future needs.
Thank you again!
Customer: Trisha A.
Salesperson: Clif Robinson
June 9, 2010
I wanted to take a minute to explain how pleased I am with the buying experience I had yesterday evening at the McDavid Honda of Frisco location. I began with an internet query to look for a specific vehicle in the North Dallas area. I found a great match at the location above and emailed for more information. Keith Burr responded very quickly and provided the information I needed. He also answered several more questions I had and invited me to meet him to see the vehicle. This was a Saturday and it was snowing pretty heavily for Texas outside but Keith didn't mind walking me around the car lot and showing me the features of the vehicle. We talked for hours even after closing time so he could make sure all my questions were answered. I had his full attention for a few hours. I came to the easy decision to purchase that very night and Keith made the paperwork quick and painless. I drove away very satisfied and am still very satisfied with my decision and the way I was treated by Keith. Thank you and your team for understanding your customers and 'doing it right'. I will certainly recommend Keith and the McDavid team when I discuss my new car with friends.
Thanks again,
Customer: John G
Salesperson: Keith Burr
Hi Clif, I received the cert. of ownership yesterday, and just finished with all of the CA registration this morning. I think that's it ... all went great! Thanks once again for your assistance in order to make this transaction happen so smoothly and with great results!
The Ridgeline is fantastic! Best of luck to you!
Sincerely, Mark L.
Salesperson: Clif Roberson
June 2, 2010
Dear Mr. Odom,
I just wanted to take a minute to give you some customer feedback on your Frisco Service Department. I brought my 2007 CR-V in today, 6/2/2010. I was met by a very personable service guy. I believe his name was Kelvin. Anyway, he wrote up my job order and I had a competitor's oil change coupon, and he said that they would honor it, which was nice. I was told what all was going to be done to my CR-V, and I was agreeable. Your mechanics balanced my tires after asking me about it, which they needed it. The tires were vibrating on the highway. To be brief, I am very, very impressed with your service department. I have been in many service departments in my life, and yours is the best. The place still looks new, the service department was spotless, and the advisors are all very helpful and courteous. My wait time, I think, was comparable to the work to be done. Please let everyone know that I really appreciated the good work and the quickness of it. My wife, Carol and I have been loyal customers for three Honda cars, and I plan to continue to purchase and deal with McDavid Honda for some time to come. By the way, the price was a nice surprise at the end of my experience today. Keep up the good work! And thanks to everyone who worked on the car!
Sincerely, Michael P.
Service Advisor: Kelvin Jones
May 19, 2010
I have been working with Joe for several months trying to find a vehicle that would work for me. Joe was awesome during this process. After I purchased my vehicle, Joe continued his excellent service the next day by following up and taking care of a remaining issue. I will be referring friends and family to Joe in the future.
Customer: David C.
Salesperson: Joe Nagy
May 14, 2010
It was great to meet you and others on staff when I was in the dealership on Friday, May7th. I didn't think I would be leaving with a new car, as I came in merely to investigate my options when moving from a lease situation to a purchase. I have been leasing since 1998 when I got my first Honda. Due to life circumstances and the Obama administration, I have been concerned about getting a car paid for before I have to retire and can't afford a car payment. Now I just have to live long enough to get my 5th Honda paid for!Keith proved to be a great salesman to work with. He was patient, informative and determined I was going to have a car before the evening was over. From a salesmanship standpoint I think he did all the right things. From a consumer standpoint he allowed me to speak my mind, express my requirements and reach my comfort level. There were a few points I didn't understand and he patiently explained them to me more than once. I can recommend Keith without hesitation to any potential car buyer I encounter. Joshua Gabbai is a very personable young man. Although I didn't purchase any after market items he made a good professional attempt and explained various adds, their benefits and costs. There are definitely items I would like to have and cost was the only deterrent. I didn't get the name of the young lady in finance. She is very efficient and streamlines this part of the buying experience. She offered the gap insurance and the extended warranty and explained both. At this point I was not happy as I learned the payment was not exactly what I was told it would be. The difference was not much, but for me, it was the principal of the matter. At the point she understood that I really was NOT happy, she did what was necessary to adjust the payment to the amount I had agreed to. The individuals who assisted me were knowledgeable and professional. Aside from the normal angst of working out a car deal, I have to say my experience was a good one. I will be pleased to refer anyone I know who is in the market for a new vehicle. I look forward to a call and making the appointment to get my new car all dressed up with the tint, pin stripe, mud guards and visor for the sunroof.
Customer: Jane J.
Salesperson: Keith Burr
May 7, 2010
Lou has been terrific at handing my request - quick and efficient. Thanks for the follow up.
Customer: Vlad M.
Salesperson: Lou Brockman
April 25, 2010
Yes enjoyed Lou very much and McDavid Honda haven't bought a car yet probably middle of May and yes I will be buying from you guys.
Customer: Quentin M.
Salesperson: Lou Brockman
April 24, 2010
Yes! Mark has been very responsive to my specific requests. In fact, I have been inundated with replies from dealerships and Mark stands out for his professionalism and willingness to work with my stated requests thus far.
Customer: Brandon L.
Salesperson: Mark Ladd
April 19, 2010
Mr. Odom:
Just wanted to let you know that Mike Myers made my week. He (and DMD Honda) did such a great job on servicing our car that my husband said, "Next time I buy a car, I am going there.
What did he do?
Lots of communication, including introducing me to the master mechanic who would do the work (timing belt, etc) on my car.
Did everything he could to make the price reasonable--and then the invoice was the price he quoted.
Got me a rental car for a day. (My husband was stranded at the airport, so then I could go bring him his keys.)
Finally--went to Enterprise this morning to retrieve the garage door opener I left in the rental car.
Kudos to Mike.
PS. All this and you washed my Honda Pilot too -- thank you, it needed it.
Customer: Dianna H.
Service Advisor: Mike Myers
April 17, 2010
You were a pleasure to work with. Thank you! It's a great car, and we got it in the garage with an inch or two to spare. I hope you have a great day today without having to stay too late tonight.
Customer: Diane S.
Salesperson: James
April 8, 2010
I wanted to drop you a quick note to let you know how wonderfully I was treated at David McDavid Honda in Frisco this past weekend. Rusty Hill and Sam Saidzadeh were simply awesome to deal with and I wouldn't be the proud owner of a gorgeous 2010 Civic EX-L Coupe without them! From start to finish, Rusty and Sam were super friendly and very down to earth. I couldn't have asked for two better people to help me through this process. I absolutely didn't want a young, pushy salesman and as soon as I heard Rusty's voice on the phone I knew he was someone I wanted to do business with. He is such a honest and great guy to deal with, it was easy to believe that he wanted me to have the car I wanted as much as I did. Once I got the price I wanted on my trade-in Accord and the new Civic ? and get those prices I did!! ? I then went to the scariest part of the whole deal: The Finance Office. Luckily, Sam was fantastic to deal with and my luck went from good to great when I was approved for the awesome interest rate I wanted. I was so excited; I double high-fived Sam and practically skipped out of his office, almost having forgotten I just signed my life away.
I really cannot express enough how much of an impression Rusty and Sam made on me. As this is my third new car purchase, I can say without a doubt I wish it had always been this easy. These two gentlemen know how to treat a customer, and even better, they know to treat a young, woman buyer with the same courtesy, respect and intelligence as you would any other customer? maybe even more so!!
I will refer everyone I can to those guys, as you really have a couple of wonderful people on your hands.
Sincerely (with double high-fives!),
Customer: Laura V.
Salesperson: Rusty Hill
Finance Manager: Sam Saidzadeh
April 3, 2010
I bought the CR-V from Ruslan :) He was great! Tell him thanks for all his help.
Customer: Pamela L.
Salesperson: Ruslan Ganeyev
April 3, 2010
Thank you, Lou. We are very pleased with the Civic and enjoyed driving it yesterday. I appreciate all your efforts & explanations and we'll be in touch with any questions. Have a wonderful Easter.
Customer: Sheila M.
Salesperson: Lou Brockman
March 29, 2010
Excellent does not begin to describe it. Ok,maybe it begins to describe it, but it doesn't quite do the service department justice. Matt Kail took excellent care of me. Letting me know what to expect, how quickly it could be done an how long it might take. (In this case, we were working with a 3rd party extended warranty through Car Max, so David McDavid did not have full control over the time line.) He was always friendly and very helpful and informative, and did just a superb job of setting expectations?never over-promising how quickly the process would run. Furthermore, because the process did take longer that either of us would have liked, David McDavid stepped in and supplemented the difference in the car rental between what the extended warranty covered and the actual cost. And did so without bragging about it?which is pretty impressive. That alone saved me a good deal of money and probably frustration. Matt made it easy for me to deal with David McDavid. And when Matt wasn't in, I could always find somebody who could look up what you guys were doing for me and try to help me out. No; "That ain't my customer, man!" Definitely a team effort. And to the folks who I never saw?the ones who did the actual work on the vehicle, kudos should go out to them as well. The van drives smoother, and I know it has to be safer. I am sure they get busted anytime something is less than perfect. Well, I will tell you, I have no complaints. And the car wash before I got it back was just icing on top of the cake. (I know, that's not exclusive to David McDavid, but it is still a nice touch.)I broke a tire. (It's a "run flat" tire?broke seems appropriate.) Brought it in. Got it fixed/replaced, and in the process, your techs noticed the shot transmission, blown catalytic converter and that three of four engine mounts were broken. I got to admit, if I hadn't had the extended warranty, emotionally, I would have been going, "could you not have found anything else wrong with it!" (You know how that goes. Bring it in for one thing and they find five grand of additional repairs that need to be done. Not an easy pill to swallow.) The warranty made the pain of the expense a lot easier to deal with. And Matt had good things to say about the warranty, which made me feel better. But warranty or not, you guys did excellent work. Your team did a great job. And I am very satisfied with the work done and the way I was treated. How satisfied, you might ask. Satisfied enough that I wouldn't hesitate to bring the vehicle back in for something other than the tires. (On the tires, I don't have a lot of choices?you are one of the few folks that work with the "run flat" tires. So bringing to you for the tires is not really a testament to how you treat your customers. Though it is a testament to the services you offer. Please extend my gratitude to Matt, who was the face of David McDavid for most of this transaction, and the rest of the team that helps separate David McDavid from the competition.
Thanks
Customer: Michael W.
Service advisor: Matt Kail
March 29, 2010
I wanted to take a few minutes to tell you what a great purchasing experience I had with Mark Ladd at David McDavid Honda this past week (Saturday to Saturday). This is my second purchasing experience in working with Mark and he is simply great to work with and the main reason I keep coming to your dealership to do business. Mark makes the whole buying experience easy from the very first internet contact to driving it off the lot! I think Mark has all the qualities that I would want and be looking for if I were in your business. Mark is quick to respond, accurate, patient, and trustworthy and that is why I will return to your dealership on my next lease/purchase in the coming years.
Thanks Mark for a great shopping experience!!
Customer: Raymond V.
Salesperson: Mark Ladd
March 24, 2010
I wanted to take a minute to explain how pleased I am with the buying experience I had yesterday evening at the McDavid Honda of Frisco location. I began with an internet query to look for a specific vehicle in the North Dallas area. I found a great match at the location above and emailed for more information. Keith Burr responded very quickly and provided the information I needed. He also answered several more questions I had and invited me to meet him to see the vehicle. This was a Saturday and it was snowing pretty heavily for Texas outside but Keith didn't mind walking me around the car lot and showing me the features of the vehicle. We talked for hours even after closing time so he could make sure all my questions were answered. I had his full attention for a few hours. I came to the easy decision to purchase that very night and Keith made the paperwork quick and painless. I drove away very satisfied and am still very satisfied with my decision and the way I was treated by Keith.
Thank you and your team for understanding your customers and 'doing it right'. I will certainly recommend Keith and the McDavid team when I discuss my new car with friends.
Thanks again,
Customer: John G.
Salesperson: Keith Burr
March 15, 2010
On Monday, March 15, 2010, I purchased a 2010 Honda Accord EX-L V6 sedan from your dealership. I write today to express my gratitude to you and your staff for a job well done. While negotiating a sale is always difficult, your staff did it with a fantastic attitude and with great dignity. Please extend my thanks to the gentlemen in particular who assisted me with my purchase, beginning with Lou Brockman and John Valle. Lou promptly contacted me as a result of my internet inquiry, maintained close contact between initial conversations to the day after the sale, and worked really hard to come to an agreement. John was instrumental in providing a fantastic overall impression of the dealership during the test drive. Others who worked very diligently to close the deal were Vilen in the back sales office and Rob Tharp in negotiating the final agreement. Both of these gentlemen had to crunch the numbers several times, and ultimately found a way to pull off the deal. While waiting for final paperwork and delivery, Josh skillfully reviewed accessory options with me. Ethan Lee provided excellent information and quick service in the finance department office, putting the finishing touches on the paperwork and signatures. Every person I met or dealt with during this transaction was positive, friendly, and upbeat ? even at closing time and after hard negotiations, making this one of the most rewarding car-buying events for me and my family. It is a testament to the reputation of the McDavid family. Thank you again for working so hard to make the deal happen.
Appreciatively, Jim H.
Salespersons: Lou Brockman, John Valle
March 13, 2010
First, I want to tell you that Serghei did an excellent job of answering all my questions. He could not have presented the Honda in a more favorable light. Please thank him for his time and help to me.
Customer: Harriett S.
Salesperson: Serghei Medushevski
March 9, 2010
I've mentioned you to several members of my family. This was definitely the easiest/pain free car purchase we've ever had.Thanks for all of your help.
Customer: JD B.
Salesperson: Joe Nagy
March 5, 2010
Dear Sirs,
Just wanted you to know what a very pleasant experience I had over the lastcouple of days while purchasing one of your pre-owned Accords from KeithBurr and his manager Michael. They were both quite professional, each knewtheir jobs extremely well, and did everything they could to expedite thedelivery and details needed to complete this transaction. Keith never gaveup on me - and kept giving me that personal attention until I finally saidyes! And even Sam, back in Finance, did his job well enough to sell me on one ofyour extended warranties.Thank you for having such professionals on your staff there at McDavid Hondain Frisco, and I am sure you will be seeing me again when I need anotherautomobile.
Customer: Bill M.
Salesperson: Keith Burr
February 19, 2010
I wish to advise you of how pleased my wife and I are having purchased our Honda Civic recently from your dealership. I was greeted first by Mr. Lou Brockman and felt extremely comfortable with Lou during all my visits at your location. His expertise landed me a very nice Honda, which I consider the automobile that will provide us what we were looking for in a new car. I thank you for the professionalism and honesty I felt I was getting from Mr. Brockman. I am satisfied and happy as the way I feel presently, having purchased our Honda from your dealership. Thank you so much.
Customer: Mr. and Mrs. Rick D.
Salesperson: Lou Brockman
February 10, 2010
Subject: An incredible, impressive experience with your dealership
My wife and I purchased our 2010 Honda Pilot from your dealership on Tuesday, February 9, and I wanted to let you know how extremely impressed we were with the superior level of service and attention we received, as well as the quality and pride we noticed from the associates we met during our experience.
To give you some idea where we are coming from, our entire family are loyal Honda owners. Grandparents, parents, and my wife and I will only drive Honda vehicles, so what we drive isn't as important as where we buy it from. In just my own personal experience I have purchase Hondas from both John Eagle Honda and Honda Cars of McKinney, and now David McDavid Honda of Frisco. However, this is the very first time I've ever written a letter of thanks and appreciation to any Honda dealership.
Our "salesman," Mark Ladd, was more than just a salesman; he was a true and genuine friend. From the moment he called me after submitting a price quote request on your website to when we drove away in our new Honda the very next day, he really treated us with the utmost respect and courtesy. I've never considered the car-buying experience to be very enjoyable, even when buying a Honda, but I can honestly say this was truly a pleasant process. Mark understood our needs for a new car, carefully explained the benefits of a Pilot, and guided us through the buying process with a unique and refreshing candor completely unmatched by any other salesman we've ever encountered.
Mark's quality of service was not our only experience that was memorable, to our surprise.
The Delivery Coordinator, Brian Billingsley, was a surprise altogether. I've never experienced having someone show me in precise detail all of the benefits and features of my new Honda purchase. I'm not talking about the obvious features of how the Pilot's 3rd and 2nd rows lay completely flat to maximize cargo capacity. I'm talking about the impressive, little known but important features that other car buyers at other dealerships would go months and maybe years never knowing exactly what their Honda was fully capable of. As Brian proceeded to explain the safety features, the comfort features, the efficiency features, and so on, I began to believe we were really getting an incredible deal on our new Honda. Driving off the lot, I felt as if I knew exactly everything there was to know about the Pilot. Sure, all vehicles come with 200-300 pages of instruction manuals, but to have a personal tour carefully explaining every inch of the vehicle, I quickly realized incredible value in my purchase as well as in the personal touch Brian gives every customer that he meets and who drives off with a new Honda from your dealership.
There was one more memorable experience, one with the representative from the finance department, but to be honest, he was so good at his job, so efficient, so expedient, that in the 10 minutes it took him to complete our paperwork and "seal the deal," I completely forgot his name! I'd like to think it was your dealership's fault for having so many incredible associates that at any other dealership, just one of these people would stand out in a crowd. But when your entire dealership is filled with caring, devoted, proud, attentive and efficient people, the unfortunate reality is a customer can really be disoriented from a level of service that is absolutely extinct in this day and age. Thank you again, Mark, Brian, and all of the employees of David McDavid Honda of Frisco.
Loyal customers of your dealership for life,
Customer: Chris and Diana B.
Salesperson: Mark Ladd
January 26, 2010
David McDavid Leadership,
I wanted to take a moment and share with you how satisfied my wife and I were with our recent purchasing experience at David McDavid Honda dealer in Frisco. Living in Coppell we have a dealer in Lewisville that services our 1999 Accord (son's car). We've always liked their service department, but was not impressed with the sales staff or inventory when we started our recent replacement purchase. We saw your dealership on our way to IKEA and thought we'd stop in. I met Ms. Candy Grantham who showed us the CRV-EXL. The color I wanted was located and arrived a day or two later. I stopped by with my wife that evening and was pleasantly surprised to consummate the transaction then and there. Ms. Candy introduced me to Brian Billingsley who sat us down and began to explain the Navigation, Bluetooth and Voice Controls systems. I was a little overwhelmed by all of the information but Brian reassured me that I could call him anytime with questions. I've taken him up on that offer already. After Brian, Ms. Candy took us to finance where we met Ms. Olsen. She patently explained the programs that were available to us. Since this is our third Honda and one we plan on keeping we wanted some level of balancing out unknown risk over time. We took several programs that were offered and received a very competitive financing rate. As with Brian I did have a few question the next day so I called and left a message. Ms. Olsen promptly returned my call and cheerfully answered all of my questions. Congratulation! You've brought together a great team that is well trained and dedicated to a high quality of Customer Service. This experience is what separated you from your competitors. Please share my sincerest thanks on a job well done with Ms. Candy, Rev., and Ms. Olsen.
Customer: Kevin E.
Salesperson : Candy Grantham
Delivery: Brian Billingsley
Finance: Tammy Olson
January 5, 2010
Just wanted to let you know that yesterday, January 4th, I bought a new 2010 Honda Accord through Lou Brockman at your Frisco store. Mr. Brockman made the buying experience very easy and pleasant. He is very knowledgeable of his products and has a way of making you feel right at ease. He is definitely an asset to your corporation. Thanks for the experience Lou and will be sure to send others your way if I know they are in the market for an automobile.
Customer: Mitzi B.
Salesperson: Lou Brockman
January 4, 2010
I'm pleased to say that my experience with Moe was entirely positive. He handled the entire transaction professionally and efficiently. He helped to make the car buying experience considerably less frustrating than I had expected. I will gladly recommend Mo and your dealership to others.
Customer: Ed H.
Salesperson: Moe Montazeri
December 27, 2009
David-
Rusty has answered every question I've thrown his way. I'm completely satisfied with my McDavid experience. Thanks!
Customer: Bill W.
Salesperson: Rusty Hill
December 26, 2009
Mr. Cheney,
My buying experience with David McDavid Honda and Jim Rutelonis was one of the smoothest and easiest I've ever had. I would also like to thank Brian Billingsley for taking the time to show my wife and I all the features on our new vehicles.
Customer : Rusty W.
Salesperson: Jim Rutelonis
Delivery: Brian Billingsley
December 10, 2009
Lou,
It was a pleasure doing business with you. You are an interesting man and made my purchase of a new Honda a pleasant one.
Customer: Bess S.
Salesperson: Lou Brockman
December 7, 2009
Everyone was very kind and informative. Lexx was amazing. He wasn't a high pressure salesman. We didn't return to the Dealership in Denton because they were high pressure and not very nice. Lexx did make sure to let me know of all my options, and did try to upscale, which is understandable but he wasn't pushy. Even though we didn't buy a very expensive model we were treated like VIP by everyone and that made our decision a lot easier. It's my very first new car and I love it!
Customer: Shaharzade E.
Salesperson: Lexx Woodard
November 5, 2009
I recently purchased a car from Keith at your dealership. I just wanted you to know that Keith really made me and my husband enjoy the car buying experience. He was persistent but professional and we never once felt pressured or mislead.
Thanks to Keith we are happy Honda owners now!
Customer: Kristi R.
Salesperson: Keith Burr
November 3, 2009
We wanted to write on behalf of an employee of yours, Keith Burr. We purchased a 2006 Honda Pilot from your Used Car division a couple of weeks ago. It was the most pleasant car buying experience we have had with a local DFW dealership - and all of it because of Mr. Burr. He has a very kind demeanor and tones down the "over the top salesman stuff" to enable customers to feel like they are being listened to and treated with respect. Keith proved to be a wonderful exception to the car salesman cliché, and he has ensured that we will be visiting your dealership again in the future. Please send him our thanks and best wishes.
Thank you very much.
Regards, Leslie L.
Salesperson: Keith Burr
October 25, 2009
The vehicle that Joe and I have been conversing has been purchased; all matters were handled to my satisfaction.
Customer: Mario E.
Salesperson: Joe Nagy
September 14, 2009
David,
Hi! I don't know if I've met you or not but I just bought a car from your used lot. Keith Burr is my salesman and I wanted to acknowledge him for the hard work he has done for me. I know I'm one of those" hard to please" customers and he has done a great job! As a matter of fact, he still is! The alignment is out on the car I bought and he made sure to tell me to bring it back up there and they will get me a loaner car while they get it fixed. That is impressive. A lot of times, once the sale is done, you never even hear from your salesman again. My check has cleared the bank and he is still making sure everything is right with the car. I really appreciate that and wanted to let you know that Keith has gone above and beyond my expectations and I will definitely recommend him to anyone I know looking to buy a car.
Customer: Jennifer H.
Salesperson: Keith Burr
September 14, 2009
Just wanted to let you know that we had a great customer experience. We bought a Honda Accord 3 months after a Pilot purchase. You guys have been great. Jason was a knowledgeable and helpful salesperson. Brian was an unbelievable help in the delivery process - he know everything about these vehicles and even helped us figure out the locks on the pilot (which we've had for a while so he did not have to do that).
Above and beyond!
Customer: Chris C.
Salesperson: Jason
Delivery: Brian Billingsley
September 9, 2009
Thank you for a great event last night! I learned a lot and appreciate the great service attitude at McDavid Frisco. I also wanted to let you know about my experience with your staff. First of all Rev Brian. Wow, it is simply amazing to see how much he knows about the vehicles and his willingness to demonstrate all the features of my Pilot Touring. I'm not a super tech person so he spent well over an hour with me. What a great resource he is to new owners like me! I also want to commend our salesman, Jeff. My husband was involved in all the negotiation process and I just came to pick up the car. He is so friendly and helpful. When I came back for my appt with Rev. Brian there were a few little things that needed replacing (that we didn't notice at 11pm) and Jeff was quick to fix everything. Also, yesterday when I was there for the dinner he immediately came over to say hi and put my license plates on for me while I went inside.
Customer: Jesse Z.
Salesperson: Jeff
Delivery: Brian Billingsley
September 4, 2009
I wanted to thank you for working hard on our used Tahoe deal. I am enjoying the Tahoe and enjoyed your dealership. We will send you as many referrals possible. Keith was also very helpful as our salesman and he went the extra mile to be sure we were happy. I have an employee that is thinking about a new Honda. I have given him Keith's information so hopefully he will be buying a new pilot from you very soon.
Customer: Russell S.
Salesperson: Keith Burr
Contact Information
Hours of Operation
- Monday 9:00AM - 8:00PM
- Tuesday 9:00AM - 8:00PM
- Wednesday 9:00AM - 8:00PM
- Thursday 9:00AM - 8:00PM
- Friday 9:00AM - 8:00PM
- Saturday 9:00AM - 8:00PM
- Sunday Closed
